Supervising Student Employees in Academic Libraries

Name: Supervising Student Employees in Academic Libraries | A Handbook
Brand: Lu Academic Cloth & Paper
Price: 45.49 EUR
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A Handbook

David A. Baldwin(Autor*in)

Lu Academic Cloth & Paper (Verlag)

1. Auflage

Erschienen am 15. September 1991

194 Seiten

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978-0-313-07761-6 (ISBN)

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Inhalt

Intro
Contents
List of Tables, Figures, and Tests
Preface
1 - The Student Employee-A Perspective
Academic Libraries Today
Responding to Change
Students As Part of the Work Force
The Roles of Student Employees
Student Employees in Public Services
Student Employees in Technical Services
History of Student Employment
Student Employment in the 1930s
Student Employment As Potential Librarians
Student Employment in Recent Years
Size of the Student Work Force
Student Workers and the Permanent Staff
Work-Study Versus Nonwork-Study Student Employees
Why Do Students Work?
Work As a Unique Activity
Library Expectations
Who Supervises Student Employees?
What Does a Supervisor Do?
Why Is Good Supervision Important?
The Rewards of Student Employee Supervision
Looking Ahead
Notes
Bibliography
2 - The Student Employee Supervisor
The Role of the Student Employee Supervisor
Definition of Supervisor
Getting Things Done through Others
Who Are the Student Employee Supervisors?
Identifying Prospective Student Employee Supervisors
The Best Worker May Not Be the Best Supervisor
Personal Qualities of Good Student Employee Supervisors
Types of Persons Who Should Not Be Supervisors
Student Employee Supervisor Attitudes
Moving from a Staff to a Supervisory Position
Differences between Worker and Supervisor
Transition from Worker to Supervisor
Seven Transition Stages
Problems Faced by New Student Employee Supervisors
Expectations for Student Employee Supervisors
Common Mistakes New Supervisors Make
What Employees Don't Like about Their Supervisors
Why Student Employee Supervisors Fail
Preparing to Become a Student Employee Supervisor
The Student Employee Supervisor
Notes
Bibliography
3 - Basics for Supervisors
Becoming a Supervisor
Leadership
Your Leadership Potential
Authority
Accountability
Assessing Your Degree of Accountability
Managing Change
Managing Time
Identifying Timewasters
Time Management Guidelines
Dealing with Stress
Determining Your Potential
Tips on Getting Noticed and Promoted
Learn from Your Mistakes
Types of Behavior to Avoid
Getting Along with Your Supervisor
Writing Better Reports
Keep Learning
Notes
Bibliography
4 - Organizing for Student Employment
Organizing Function of Management
Organizing a System for Student Employee Positions
Job Design
Job Analysis
Purposes of Job Descriptions
Features of a Good Job Description
Uses of Job Descriptions
Guidelines for Preparing Job Descriptions
Job Descriptions for the Library
Student Employee Job Descriptions
Group I Student Positions
Group II Student Positions
Group III Student Positions
Differentiated Pay
Student Employee Allotments
Work-Study Eligibility
Job Matching
Student Employment Application Form
Organizing Student Employees
Bibliography
5 - Hiring Student Employees
Hiring and Firing
Referral of Student Workers
Recruiting Student Workers
Screening Prospective Student Workers
Preparing for the Interview
Interview Types
Conducting the Interview
Legal Implications of Employment Decisions
The Supervisor's Responsibility
Nondiscriminatory Interviewing
Reference Checks
Communicating the Hiring Decision
Interview Situations
Bibliography
6 - Understanding Federal Student Financial Aid
Federal Aid for Student Employment
Federal Student Aid Programs
Financial Need
Cost of Attendance in Determining Financial Need
Family Contribution in Determining Financial Need
Independent Student Definition in Determining Financial Need
Citizenship Requirements for Financial Aid
Eligibility Requirements
Pell Grants
Stafford Loan Program
PLUS and SLS Programs
Campus-Based Student Financial Aid Programs
Supplemental Educational Opportunity Grants (SEOG)
The College Work-Study Program (CWS)
Work-Study Employment Conditions and Limitations
Paying Work-Study Student Employees
Work-Study Employment During Nonenrollment Periods
Perkins Loan Program
State Student Incentive Grant (SSIG) Program
Robert C. Byrd Honors Scholarship Program
Counseling the Student on Financial Aid
What You Can Do
Notes
Bibliography
7 - Orientation and Training of Student Employees
Training Is Everything
Why Provide Orientation?
First Impressions
The New Student Employee
Orientation of Student Employees
Training and Development Are Not the Same
Role of the Student Employee Supervisor in Training
Two Types of Training
Should the Supervisor Do All the Training?
What Do You Train For?
Four-Step Method for Training
Step 1. Preparation of the Learner
Step 2. Presentation of the Operation
Step 3. Performance Tryout
Step 4. Follow-up
Extending the Training
Common Training Errors
Tips to Improve Training
Active Versus Passive Learning
Implementing Your Training Program
Developmental Training
Training Present Employees to Improve Performance
Training to Prepare Student Employees for Higher-Level Work
Developmental Training Methods
Supervisor's Training Checklist
Orientation, Training, and Development
Bibliography
8 - Supervision Techniques for Student Employee Supervisors
Managing and Being Managed
Hierarchical Library Organization
Team Management
Humanistic Management by Teamwork (HMBT)
Participative Management
Five Functions of Management
Authority
Exerting Authority
Delegating Authority
Responsibility
Making Decisions
Making Good Decisions
No One Is Perfect-Bad Decisions
If Your Decisions Are Challenged
Communication
Communicating with Individuals
Communicating with Groups
Encouraging Employees to Communicate with You
Communicating with Student Employees
Group Effort
Giving Directions
Guidelines for Giving Directions
Getting Cooperation
Motivation
Coaching
The Coaching Process
Counseling
Counseling Sessions You Call
Counseling Sessions the Employee Requests
Not All Counseling Is Negative
Supervisory Principles
Notes
Bibliography
9 - Resolving Problems with Student Employees
Student Employee Problems
The Student Employee Who Complains
The Unmotivated Student Employee
The Student Employee with Low Morale
The Disloyal Student Employee
The Student Employee Who Violates Library Rules
The Student Worker with Absenteeism Problems
Time, Telephone, and Dress Policies
The Student Who Is Dishonest
The Student Employee Who Violates University Rules
The Student Employee with Personality Problems
The Student Employee with Personal Problems
Dealing with Rumors in the Work Place
The Student Employee Who Procrastinates
The Student Worker Who Resists Change
Dealing with Stress
Dealing with Insubordination
Dealing with Older Student Employees
Resolving Problems
Notes
Bibliography
10 - Performance Appraisal
How Am I Doing?
Praises and Raises
Job Evaluation Versus Performance Appraisal
Purposes of Performance Appraisal in Industry
Purposes of Performance Appraisal in Libraries
How Formal Should the Performance Appraisal Be?
Peer Evaluation
More Than the Supervisor's Opinion
Questions to Be Answered in an Appraisal
How Often Should Student Employee Appraisals Be Done?
Sequence of Activities in Performance Appraisal
Set Performance Standards
Communicate Standards
Observing Employees As They Work
Collect Data
Employees' Self-Appraisal Process
Utilizing the Information Gathered
Evaluating the Employee
Appraisal and Response
Preparing for an Appraisal Meeting
Conducting an Appraisal Meeting
Discussing Poor Performance
The "Sandwich" Technique
Allowing the Employee to Save Face
Handling Charges of Favoritism
Appraisal Errors
Validity and Reliability
Making Nondiscriminatory Appraisals
Confidentiality of Appraisals
Good Evaluations Do Not Always Result in Advancement
Good Evaluations Do Not Always Result in More Money
Appraisal Formats
Comparative Appraisal Formats
Absolute Appraisal Formats
Outcome-Based Appraisal Formats
What Happens to the Appraisal Forms?
After the Appraisal
Do Not Wait for the Annual Review
Positive Approach to Performance Appraisal
Notes
Bibliography
11 - Employee and Employer Rights and Responsibilities
Employee and Employer Rights
Legal Rights
The Right to a Safe Work Environment
The Right to a Nondiscriminatory Workplace
The Right to a Workplace Free of Harassment
Termination Rights
Privacy Rights
Union Participation Rights
Rights Granted by the Employing Institution
The Right to an Appeal and Grievance Process
The Right to Equitable Compensation
Employee Responsibilities
Ethics for Supervisors
Library Ethics
Managerial Ethics
Rights and Responsibilities
Notes
Bibliography
12 - Progressive Discipline and Termination Procedures
Discipline and Discharge
Termination of Employment
Reasons for Termination
Limiting the Number of Problem Employees
Progressive Discipline
Steps to Take before Discharging Any Employee
How to Discharge Employees
The Discharge Interview
Mistakes Made in Discharges
The Psychological Impacts of Termination
Bibliography
13 - Questions Asked by New Supervisors
Bibliography
The Future of Libraries
Library Administration and Management
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
R
S
T
U
V
W

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