Practical Studies in E-Government

1 - Contents [Seite 6]
2 - Contributors [Seite 8]
3 - Back to Practice, a Decade of Research in E- Government [Seite 12]
3.1 - 1.1 E-Government Definition and Evolution [Seite 12]
3.2 - 1.2 E-Government as a Field of Research [Seite 15]
3.3 - 1.3 Presentation of the Book [Seite 16]
3.4 - Note [Seite 22]
3.5 - References [Seite 22]
4 - E-Procurement, from Project to Practice: Empirical Evidence from the French Public Sector [Seite 24]
4.1 - 2.1 Introduction [Seite 24]
4.2 - 2.2 The Initial Survey in 2005 [Seite 25]
4.2.1 - 2.2.1 The Virtualisation of Public Procurement Ab Initio: Numerous Opportunities and Guaranteed Gains [Seite 26]
4.2.2 - 2.2.2 E-Procurement In Situ: A Deceptive Situation [Seite 28]
4.2.3 - 2.2.3 Virtualisation of Public Procurement Ex Post: A Change of Medium, an Opportunity for Improvement? [Seite 31]
4.2.4 - 2.2.4 Public E-Procurement: Triggering a Dynamic of Improvement? [Seite 33]
4.3 - 2.3 The 2007 and 2008 Surveys [Seite 33]
4.4 - 2.4 Conclusion [Seite 35]
4.5 - Notes [Seite 36]
4.6 - References [Seite 37]
5 - Implementation of E-Government in Mexico: The Case of Infonavit [Seite 39]
5.1 - 3.1 Introduction [Seite 39]
5.2 - 3.2 Institutions and the Technology Enactment Framework [Seite 41]
5.2.1 - 3.2.1 Institutional Theory [Seite 41]
5.2.2 - 3.2.2 Technology Enactment Framework [Seite 42]
5.3 - 3.3 Research Design and Methods [Seite 44]
5.3.1 - 3.3.1 Brief Description of the Case Study [Seite 44]
5.3.2 - 3.3.2 Study Variables [Seite 46]
5.4 - 3.4 Analysis and Results [Seite 46]
5.4.1 - 3.4.1 Technological Factors [Seite 46]
5.4.2 - 3.4.2 Managerial Factors [Seite 48]
5.4.3 - 3.4.3 Organizational Factors [Seite 49]
5.4.4 - 3.4.4 Institutional Factors [Seite 52]
5.4.5 - 3.4.5 Contextual Factors [Seite 53]
5.5 - 3.5 Final Comments [Seite 54]
5.6 - References [Seite 55]
6 - The Casualty Assistance Readiness Enhancement System: A Case Study in Rapid Prototyping and Design for Flexibility [Seite 58]
6.1 - 4.1 Introduction [Seite 58]
6.2 - 4.2 Background [Seite 59]
6.2.1 - 4.2.1 Literature Review [Seite 59]
6.2.2 - 4.2.2 Issue [Seite 60]
6.3 - 4.3 Methodology [Seite 62]
6.3.1 - 4.3.1 Stakeholder Analysis [Seite 64]
6.3.2 - 4.3.2 Redefining the Problem Statement [Seite 64]
6.3.3 - 4.3.3 Rapid Prototyping to Overcome Inertia [Seite 67]
6.3.4 - 4.3.4 Greater Alignment of Product and Process [Seite 70]
6.4 - 4.4 Results [Seite 73]
6.4.1 - 4.4.1 Dynamic Alpha Testing [Seite 73]
6.4.2 - 4.4.2 Dynamic Beta Testing [Seite 74]
6.5 - 4.5 Discussion [Seite 77]
6.6 - 4.6 Conclusions [Seite 78]
6.7 - Notes [Seite 78]
6.8 - References [Seite 79]
7 - An Overview of Some Electronic Identification Use Cases in Europe [Seite 80]
7.1 - 5.1 Electronic Administration and Identity [Seite 80]
7.2 - 5.2 Electronic Administration in France and the Need for Identity [Seite 81]
7.3 - 5.3 Identity Fraud in the Context of Electronic Administration [Seite 85]
7.4 - 5.4 Electronic Identification in Europe: National Concepts and Their Impact on Daily Experience [Seite 86]
7.4.1 - 5.4.1 Belgium [Seite 87]
7.4.2 - 5.4.2 Estonia [Seite 87]
7.4.3 - 5.4.3 Finland [Seite 88]
7.4.4 - 5.4.4 Italy [Seite 90]
7.4.5 - 5.4.5 Portugal [Seite 91]
7.4.6 - 5.4.6 Spain [Seite 91]
7.4.7 - 5.4.7 Sweden [Seite 92]
7.5 - 5.5 The Projected French Electronic Identity Card [Seite 94]
7.5.1 - 5.5.1 The Broad Lines of the 2005 Project [Seite 94]
7.5.2 - 5.5.2 The 2005 Public Debate [Seite 96]
7.5.3 - 5.5.3 The 2009 Update [Seite 98]
7.6 - 5.6 Interoperability Aspects [Seite 98]
7.7 - 5.7 Conclusion [Seite 99]
7.8 - Glossary [Seite 99]
7.9 - Notes [Seite 100]
7.10 - References [Seite 101]
8 - Privacy and Personal Information Held by Government: A Comparative Study, Japan and New Zealand [Seite 102]
8.1 - 6.1 Introduction [Seite 102]
8.1.1 - 6.1.1 The Settings [Seite 103]
8.1.2 - 6.1.2 Research Questions [Seite 104]
8.2 - 6.2 Concepts of Information Privacy [Seite 104]
8.2.1 - 6.2.1 Government and Citizens' Personal Information [Seite 105]
8.2.2 - 6.2.2 Concepts of Information Privacy in New Zealand and Japanese Culture [Seite 105]
8.2.3 - 6.2.3 Privacy Legislation in Japan and New Zealand [Seite 108]
8.3 - 6.3 The Two Parallel Studies [Seite 109]
8.3.1 - 6.3.1 The New Zealand Study [Seite 109]
8.3.2 - 6.3.2 The Japanese Study [Seite 109]
8.4 - 6.4 Findings [Seite 110]
8.4.1 - 6.4.1 Questionnaire Data [Seite 110]
8.4.2 - 6.4.2 Concepts of Privacy and Privacy Protection [Seite 113]
8.4.3 - 6.4.3 Discussion of Scenarios [Seite 114]
8.5 - 6.5 Discussion [Seite 118]
8.6 - 6.6 Conclusions [Seite 119]
8.7 - Notes [Seite 120]
8.8 - References [Seite 120]
9 - Strategic Issues Relating to Data Quality for E- Government: Learning from an Approach Adopted in Belgium [Seite 122]
9.1 - 7.1 Introduction [Seite 122]
9.1.1 - 7.1.1 The Quality of Data [Seite 123]
9.1.2 - 7.1.2 Strategic Quality Issues for E-Government [Seite 123]
9.2 - 7.2 Characteristics of Administrative Data [Seite 125]
9.3 - 7.3 Quality Indicators [Seite 126]
9.3.1 - 7.3.1 What Is a Data Element? [Seite 127]
9.3.2 - 7.3.2 What Is a "Correct" Data Element? [Seite 127]
9.3.3 - 7.3.3 How Are Data Progressively Constructed? [Seite 128]
9.4 - 7.4 Methods for Improving the Quality of Administrative Databases [Seite 130]
9.4.1 - 7.4.1 Master Data Management [Seite 131]
9.4.2 - 7.4.2 Anomalies and Management Strategies [Seite 132]
9.4.3 - 7.4.3 Documentation of Applications and Services [Seite 133]
9.5 - 7.5 Conclusions, Future Work, and Generalization of the Approach [Seite 136]
9.6 - Notes [Seite 138]
9.7 - References [Seite 138]
10 - Long-Term Verifiability of Remote Electronic Elections [Seite 140]
10.1 - 8.1 Introduction [Seite 140]
10.2 - 8.2 Retention Objectives [Seite 141]
10.3 - 8.3 Retention Obligations in German Electoral Law [Seite 143]
10.3.1 - 8.3.1 Federal Elections [Seite 143]
10.3.2 - 8.3.2 Works Council Elections [Seite 146]
10.4 - 8.4 Conditions to Be Documented [Seite 147]
10.4.1 - 8.4.1 Preparation Phase [Seite 147]
10.4.2 - 8.4.2 Polling Phase [Seite 148]
10.4.3 - 8.4.3 Evaluation Phase [Seite 149]
10.5 - 8.5 Transferring the Conditions to Remote Electronic Voting [Seite 149]
10.5.1 - 8.5.1 Preparation Phase [Seite 150]
10.5.2 - 8.5.2 Polling Phase [Seite 151]
10.5.3 - 8.5.3 Evaluation Phase [Seite 153]
10.6 - 8.6 Conclusion [Seite 154]
10.7 - Notes [Seite 155]
10.8 - References [Seite 155]
11 - Law-Based Ontology for E-Government Services Construction - Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland [Seite 157]
11.1 - 9.1 Introduction [Seite 157]
11.2 - 9.2 Framework for the Construction of E-Government Services [Seite 158]
11.2.1 - 9.2.1 Ontology Construction from Legal Sources [Seite 158]
11.2.2 - 9.2.2 Public Administration Services Identification [Seite 164]
11.3 - 9.3 Discussion About Difficulties Related to the Deployment of the Proposed Approach [Seite 170]
11.3.1 - 9.3.1 What About the Inconsistencies in the Laws? [Seite 170]
11.3.2 - 9.3.2 What Skills Are Required to Implement This Approach? [Seite 171]
11.3.3 - 9.3.3 The Law Doesn't Correspond to Business Practice [Seite 171]
11.4 - 9.4 Conclusion [Seite 171]
11.5 - 9.5 Appendix 1: The Conceptual Basis for Identifying Public Administration Services [Seite 172]
11.6 - References [Seite 173]
11.7 - Notes [Seite 173]
12 - Architectural Principles for Orchestration of Cross- Organizational Service Delivery: Case Studies from the Netherlands [Seite 175]
12.1 - 10.1 Introduction [Seite 175]
12.2 - 10.2 Theoretical Background of Orchestration [Seite 178]
12.2.1 - 10.2.1 Technical Dimension of Orchestration [Seite 178]
12.2.2 - 10.2.2 Organizational Dimension of Orchestration [Seite 179]
12.3 - 10.3 Case Studies of Orchestration [Seite 180]
12.3.1 - 10.3.1 Case Study 1: Preparation Module for Joint Permit Requests [Seite 181]
12.3.2 - 10.3.2 Case Study 2: Information System for Import of Veterinary Products [Seite 182]
12.3.3 - 10.3.3 Case Study 3: Information System Supporting the Asbestos Removal Process [Seite 184]
12.4 - 10.4 Architectural Principles for Orchestration [Seite 186]
12.4.1 - 10.4.1 Architectural Principle 1: Information and Service Aggregation [Seite 188]
12.4.2 - 10.4.2 Architectural Principle 2: Process Coordination [Seite 188]
12.4.3 - 10.4.3 Architectural Principle 3: Process Overview [Seite 189]
12.4.4 - 10.4.4 Architectural Principle 4: Process Optimization [Seite 189]
12.4.5 - 10.4.5 Architectural Principle 5: Differentiation of Workflow and Decision Making [Seite 190]
12.4.6 - 10.4.6 Architectural Principle 6: Maintain Risk Profiles [Seite 190]
12.5 - 10.5 Conclusion [Seite 191]
12.6 - References [Seite 192]
13 - Achieving Interoperability Through Base Registries for Governmental Services and Document Management [Seite 194]
13.1 - 11.1 Introduction [Seite 194]
13.2 - 11.2 Background and Scope [Seite 195]
13.3 - 11.3 Defining an E-Government Ontology [Seite 196]
13.3.1 - 11.3.1 Metadata Standards for Multifaceted Classification [Seite 197]
13.4 - 11.4 Combining Processes and Data [Seite 198]
13.5 - 11.5 The Interoperability Registry Platform [Seite 201]
13.6 - 11.6 Population of the Repository [Seite 205]
13.7 - 11.7 Conclusions [Seite 206]
13.8 - References [Seite 208]
14 - Envisioning Advanced User Interfaces for E- Government Applications: A Case Study [Seite 211]
14.1 - 12.1 Introduction [Seite 212]
14.2 - 12.2 State of the Art [Seite 213]
14.2.1 - 12.2.1 The World Wide Web Platform [Seite 213]
14.2.2 - 12.2.2 Nontraditional User Interfaces [Seite 214]
14.2.3 - 12.2.3 Multichannel Delivery of Services [Seite 214]
14.2.4 - 12.2.4 Foundation of User Interface Plasticity [Seite 215]
14.3 - 12.3 Problem Space for Multitarget User Interfaces [Seite 216]
14.3.1 - 12.3.1 Domain-Dependent User Interfaces [Seite 218]
14.3.2 - 12.3.2 Context of Use [Seite 219]
14.3.3 - 12.3.3 Adaptation Behavior [Seite 219]
14.3.4 - 12.3.4 Adaptation Control User Interface [Seite 220]
14.4 - 12.4 Case Study [Seite 221]
14.4.1 - 12.4.1 Informal Description [Seite 221]
14.4.2 - 12.4.2 Users' Tasks Analysis [Seite 222]
14.4.3 - 12.4.3 Users' Requirements [Seite 223]
14.4.4 - 12.4.4 Plasticity Analysis [Seite 224]
14.5 - 12.5 Conclusion and Future Work [Seite 228]
14.6 - Notes [Seite 232]
14.7 - References [Seite 232]
15 - Practices to Develop Spatial Data Infrastructures: Exploring the Contribution to E- Government [Seite 235]
15.1 - 13.1 Introduction [Seite 235]
15.2 - 13.2 Spatial Data Infrastructures [Seite 237]
15.2.1 - 13.2.1 Introduction [Seite 237]
15.2.2 - 13.2.2 SDI Components [Seite 238]
15.2.3 - 13.2.3 SDI Costs and Benefits [Seite 240]
15.3 - 13.3 SDI Practices [Seite 242]
15.3.1 - 13.3.1 Europe [Seite 242]
15.3.2 - 13.3.2 Catalonia [Seite 244]
15.3.3 - 13.3.3 Flanders [Seite 245]
15.3.4 - 13.3.4 Leiedal [Seite 247]
15.3.5 - 13.3.5 Summary of the SDI Practices [Seite 248]
15.3.6 - 13.3.6 Discussion [Seite 248]
15.4 - 13.4 Spatial Data Infrastructures and E-Government [Seite 251]
15.5 - References [Seite 252]
16 - Index [Seite 255]