No detailed description available for "Amazon Connect: Up and Running".
Sprache
Verlagsort
Basel/Berlin/Boston
Großbritannien
Zielgruppe
Editions-Typ
Produkt-Hinweis
Dateigröße
ISBN-13
978-1-80056-593-7 (9781800565937)
Schweitzer Klassifikation
Armstrong Jeff:
Jeff Armstrong has 25 years of information technology experience, working in several industry verticals for startups and Fortune 100 companies alike. For the past six years, he has been working as an architect in the application modernization space. Jeff is also an avid programmer, having worked in nine different languages throughout his career. He has obtained nine AWS certifications and is also CISSP certified. Jeff believes in self-innovation and continued education. He holds a bachelor's degree in business administration and a master's degree in information technology and assurance. He also holds a certificate in strategy and innovation from MIT Sloan and a certificate in executive leadership from Cornell.
Table of Contents - Benefits and Capabilities
- Reviewing Stakeholder Objectives
- Planning your Call Flow Strawman
- Costing Analysis
- Base Connect Implementation
- Contact Flow Creation
- Creating AI Bots
- Enterprise Application Integration
- Implementing Call Back
- Implementing Voicemail
- Implementing call analytics
- Implementing Contact Lens
- Implementing Chat
