Complaints, Litigation and Clinical Errors

(1) (1) Introduction

SECTION 1 - The law overview

(2) The basic principles of negligence law

(3) Consent

(4) Criminally negligent manslaughter

(5) Bawa Garba case and the use of reflections in court

SECTION 2 - Regulatory bodies

(6) The general medical council (GMC)

(7) The parliamentary and health service ombudsman

(8) The care quality commission (CQC)

(9) Coroner

SECTION 3 - Special circumstances

(10) The junior doctor

(11) Remote consultations and medicolegal implications

(12) The locum

SECTION 4 - Dealing with complaints

(13) NHS complaints process

(14) Independent sector complaints processes

(15) Duty of candour

(16) Responding to the complaint

(17) Documentation / record keeping

(18) Professional obligations and role of reflections

SECTION 5 - Dealing with litigation

(19) Medical Defence organisations

(20) Role of the team - Captain of the Ship

(21) What is disclosable

(22) The relationship with your lawyer and the process

SECTION 6 - Court

(23) Giving evidence in court

(24) What the court/judge are looking for

(25) Handling cross-examination

(26) The role of the expert

(27) Who will the court believe

SECTION 7 - Negligence and clinical errors

(28) Allegations of negligence

(29) Never events

(30) Poor attitude

(31) Poor communication

(32) System errors

SECTION 8 - Speciality sections

(33) Common sources of litigation for each speciality and brief descriptions of how to avoid them.

SECTION 9 - Learning and avoiding errors

(34) How we learn

(35) Why errors happen

(36) Errors and cognitive bias

(37) Improving diagnosis

(38) Avoiding complaints and protecting yourself from litigation

Index