Chapter 1 International Perspectives on Management and Cultural Heritage, LucaZan; Part 1 Managerialization and Change; Chapter 2 Arts Organizations and the Transformation of the Public Sector, PaoloFerri, LucaZan; Chapter 3 The International Museum of Ceramics Between Two Narratives, MariaLusiani, LucaZan; Chapter 4 Failure to Change, PaoloFerri, LucaZan; Chapter 5 The Turkish Model of Decentralization in Cultural Heritage, DanielShoup, Sara BaraldiBonini, LucaZan; Part 2 Institutional Settings and Business Models; Chapter 6 Institutional Settings and Business Models, MariaLusiani, LucaZan; Chapter 7 Managerial Transformation at Heritage Malta, MariaLusiani, LucaZan; Chapter 8 Institutional Design and the Business Model of Machu Picchu, LucaZan, MariaLusiani; Part 3 Change and Business Plans; Chapter 9 Planning, MariaLusiani, DanielShoup, LucaZan; Chapter 10 Master Plans at Machu Picchu, LucaZan, MariaLusiani; Chapter 11 Byzantine Planning in Istanbul, DanielShoup, LucaZan; Part 4 The Heritage Chain; Chapter 12 The Heritage Chain, Sara BoniniBaraldi, LucaZan; Chapter 13 The Micro Level, LucaZan, Sara BoniniBaraldi; Chapter 14 The Macro Level, Sara BoniniBaraldi, DanielShoup, LucaZan; Part 5 Between Policies and Practices; Chapter 15 Between Policies and Practices, Sara BoniniBaraldi, LucaZan; Chapter 16 Best and Worst Practices in Cultural Policy, LucaZan, Sara BoniniBaraldi, FedericaOnofri; Chapter 17 Indirect Policies, Sara BoniniBaraldi, PaoloFerri, MariaLusiani, LucaZan; Chapter 18 Taking Management Seriously in Heritage Studies, LucaZan;