Quality Information Systems

Part I: Introduction 1. Introduction Part II: Managing Quality in Information Systems 2. IS Leadership with Vision and Empowerment 3. Continuously Improving Information Systems 4. Benchmarking for Information Systems 5. Quality Management in Requirement Analysis 6. Quality Management in the Design of Information Systems 7. Quality Management in Providing Information Systems Services Part III: Managing Quality by Information Systems 8. The Role of Information Systems in Managing Quality 9. Information Systems Function in Quality Standards Part IV: Advanced Tools for Managing Quality 10. Statistical Quality Control 11. Software Products for Quality Management.