This text relates the history of Xerox's quality crusade from its uncertain beginnings to its current and future plans for advancing quality. It features internal strategic documents, including Xerox's secret "Green Book", that can be used to plan a quality programme.
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Verlagsort
Verlagsgruppe
McGraw-Hill Education - Europe
Zielgruppe
Illustrationen
Maße
Höhe: 230 mm
Breite: 152 mm
Gewicht
ISBN-13
978-0-7863-0803-3 (9780786308033)
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