Part 1 New technologies for human communication. Part 2 Making sense of technology: creating new knowledge, Patrick Holt; evaluating IT work, Linda Goodman. Part 3 Communication technology and communication skills: new technologies and communication skills, Peter Hartley; teaching writing without teachers, Noel Williams. Part 4 The culture of technology: computer languages and human languages, Noel Williams; the ideological language of communication technology, Ros Bruni; narratives, games and plots, Martin Jordin. Part 5 Technology and social communication: the implications of technological change for industrial and organizational conflict, Dave Waddington; the impact of IT in the home and community, Cathy Cassell; the control of information, Noel Williams; technological determination and the post-industrial society, Chas Critcher.