Part I: Understanding the AI revolution and its implications for government, Chapter 1: The dawn of AI in public service, Chapter 2: AI's potential: transforming public service delivery, Chapter 3: AI principles and strategies around the world, Chapter 4: The regulatory landscape, Part II: The Human Impact of Automation, Chapter 5: The automation threat: administrative jobs at risk, Chapter 6: The anatomy of job displacement: why administrative roles are vulnerable, Chapter 7: Beyond job losses: AI's impact on the nature of public work, Chapter 8: Reinventing public service: the AI-HR revolution, Chapter 9: How agentic AI can influence the public sector, Part III: Overcoming challenges and unlocking opportunities, Chapter 10: Engaging stakeholders: realising the promise of AI in public service, Chapter 11: Mastering data for artificial intelligence in the public sector: strategies, challenges, and transformative potential, Chapter 12: Case studies: AI in action in the public sector, Chapter 13: The future of public service: a vision for an AI-enabled workforce, Chapter 14: The AI Empire State: how New York City is redefining AI technology's future, Part IV: Shaping the future of governance, Chapter 15: Closing thoughts - A Call to action for rapid deployment of AI, Appendices
