This account profiles a creative approach to Total Quality Management, detailing how labour and management joined forces at General Motors. The work should appeal to all business readers interested in TQM and turn-around strategies, providing models for: implementing quality initiatives in a unionized workplace; removing barriers to union-management communication; and forging successful co-operative efforts between labour and big business.
Sprache
Verlagsort
Verlagsgruppe
McGraw-Hill Education - Europe
Zielgruppe
Illustrationen
Maße
Höhe: 279 mm
Breite: 216 mm
Dicke: 33 mm
Gewicht
ISBN-13
978-0-07-068958-9 (9780070689589)
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Schweitzer Klassifikation
How the Quality Network project evolved; background of GM labour-management relations and corporate strategy; the GM/UAW take on total quality; how to implement a joint development process for quality management; developing understanding and commitment; balancing the focus - technology, business needs, people and teamwork; communicating the process; overcoming barriers; institutionalizing the process.
