Organizing for success - linking people, strategy, organization, and customers; everyone a leader - giving up control to gain control; a learning organization - the team system at P&G, Lima, Ohio; two great coaches - management lessons from the Bronx and Vail, Colorado; systems that set us free - people first at Federal Express; values from the start - culture is strategy at the AES Corporation; something to believe in - at Levi's, managers make meanings as well as money; sustainable competitive edge - a new product every day at Rubbermaid; high-tech soap - great products for great marketing; designer molecules - Merck invests and invents big time; our quality stinks - muddling, anticipating and committing at Motorala; match - the potential within.
