35 Things Every Fire Officer Must Know and Do by Frank Viscuso is a must-read leadership guide for newly promoted and seasoned fire officers. This practical playbook covers essential principles for leading high-performing crews, building trust, resolving conflict, managing performance, and navigating the day-to-day realities of the fire service. Packed with real-world examples and actionable tools, it's the ultimate resource for anyone looking to lead with confidence, integrity, and impact in one of the world's most demanding professions.
Sprache
Verlagsort
Zielgruppe
Maße
Höhe: 229 mm
Breite: 152 mm
ISBN-13
978-1-59370-521-3 (9781593705213)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Frank Viscuso is a retired deputy fire chief and best-selling author of twelve books, including the widely popular fire service leadership book Step Up and Lead. He is an international speaker who travels throughout the world providing leadership training for various teams and industries, including emergency services, professional athletics, sales teams, the healthcare industry, small businesses, and large corporations. His popular keynotes, seminars, and books are designed to introduce people to timeless leadership principles and to equip them with the skills needed to lead, inspire, and motivate their teams. Deputy Chief Viscuso was an opening ceremony keynote speaker at the FDIC International fire conference (2022) as well as the recipient of the ISFSI George D. Post Instructor of the Year award in 2025, which recognizes individuals for extraordinary accomplishments in fire service training. For more information, please visit FrankViscuso.com.
Foreword
Acknowledgments
Introduction
1. It's Not about You
2. Set the Standard
3. Show up Prepared
4. Forge Strong Bonds
5. Master the Basics
6. Inspiration Is Better Than Intimidation
7. Be a Positive Role Model
8. The Normalization of Deviance
9. Master the Art of Communication
10. The Power of Stories as a Teaching Method
11. How to Conduct a Postincident Analysis
12. Root Cause Analysis
13. Set Expectations Up Front
14. Promote Interlocking Accountability
15. Conflict Resolution
16. Let the Best Ideas Win
17. Risk Is Part of the Job (Never Stop Learning)
18. Hard Chargers, Coasters, Complainers, and Corner Mutts
19. Give Constructive Criticism
20. Insubordination (and the 3 Us)
21. Progressive Discipline
22. The Advantages of Delegation
23. Trust but Verify
24. Ruthless Repetitions
25. The Five-Step Process (Administrative Duties)
26. The Power of Recognition
27. Trust Is Nonnegotiable
28. Freelancing Is Unacceptable
29. Why Teams Fail
30. Firefighters Inherit Emergencies
31. Change Is Necessary
32. Stay Calm
33. Practice Humility
34. The Importance of Report Writing
35. Provide Exceptional Customer Service
36. Bonus Chapter-Invest in Your Future
Conclusion
Notes
Index
About the Author
Additional Books by Frank Viscuso
