A hilarious, unflinchingly true guidebook to the inside world of the customer service industry and the secrets, truths, and lies that annoy, frustrate, enrage, horrify, amuse, and occasionally confound industry workers. If you've ever wanted to know what in the world the other side of the phone (or counter) is thinking, this book is for you.
Sprache
Produkt-Hinweis
Broschur/Paperback
Klebebindung
Maße
Höhe: 229 mm
Breite: 152 mm
Dicke: 3 mm
Gewicht
ISBN-13
978-1-9772-7136-5 (9781977271365)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
