The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.
Reihe
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Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
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Höhe: 238 mm
Breite: 160 mm
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ISBN-13
978-1-55542-125-0 (9781555421250)
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Schweitzer Klassifikation
UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS. Three Approaches to Resolving Disputes: Interests, Rights, and Power. Diagnosing the Existing Dispute Resolution System. Designing an Effective Dispute Resolution System. Making the System Work: Involving the Disputing Parties. BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY. Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines. Designing an industry's Problems: Wildcat Strikes in the Coal Mines. Cutting Dispute Costs for an Industry: The Grievance Mediation Program. Conlusion: The promise of Dispute Systems Design. Appendix: Model Rules for Grievance Mediation in the Coal Industry.
