Section 1: Text processing; 1. Recognise and follow safe working practices within the office environment; 2. Use typewriters or word processors efficiently; 3. Produce and format text from manuscript and typescript, using standard business formats and conventions; 4. Text process a range of business documents; Section 2: Communication and task management; 5. Identify and apply task management techniques; 6. Respond positively to others in the working environment and contribute to a team task; 7. Choose appropriate methods of written business communication to carry out a series of routine tasks concisely and clearly; 8. Understand and apply effective oral communication techniques; Section 3: Office procedures; 9. Describe main functions of an administrative environment; 10. Explain legislation relating to administrative procedures; 11. Use and evaluate a range of routine administrative procedures; 12. Use and evaluate a range of office technology and communication systems; 13. Identify and apply methods for planning and organising work; Section 4: Shorthand; 14. Follow safe and correct working practices for shorthand note-taking and transcription; 15. Apply the theory of the chosen shorthand system and further develop speed of note-taking; 16. Use any system of shorthand to write verbatim notes of a variety of business documents from dictation at 80 words per minute; 17. Accurately transcribe verbatim shorthand notes, using a typewriter or word processor; 18. Produce three business documents in a one hour shorthand transcription test from material dictated at 80 words per minute; Section 5: Organising meetings and events; 19. Demonstrate an understanding of organising meetings,events; 20. Apply communication methods and monitoring aids; 21. Demonstrate an understanding of the purpose of meetings; 22. Demonstrate an awareness of the secretarial and chairperson's roles,and meeting procedures; 23. Working in pairs or individually produce an individual report to specified criteria.
