Section 1: Text processing; 1. Understand and follow safe working practices within the office environment; 2. Use typewriters or word processors efficiently; 3. Produce and format text from manuscript and typescript, using standard business formats and conventions; 4. Text process a range of business documents; Section 2: Communication and task management; 5. Identify and apply task management techniques, effectively and efficiently; 6. Respond positively to others in the working environment and contribute to a team task; 7. Choose appropriate methods of written business communication to carry out complex tasks in a variety of situations; 8. Understand and apply effective oral communication techniques; Section 3: Office procedures; 9. Contribute to the planning, organising and monitoring of work; 10. Explain methods of contributing to the maintenance of a healthy, safe and secure working environment; 11. Maintain, develop and implement administrative procedures; 12. Undertake research and select information; 13. Organise and record meetings;14. Arrange travel and accommodation; Section 4: Shorthand; 15. Follow safe and correct working practices for shorthand note-taking and transcription; 16. Apply the theory of the chosen shorthand system and further develop speed of note-taking; 17. Use any system of shorthand to write verbatim notes of a variety of business documents from dictation at 100 words per minute; 18. Accurately transcribe verbatim shorthand notes, using a typewriter or word processor; 19. Produce three business documents in a one hour shorthand transcription text from material dictated at 100 words per minute; Section 5: Organising meetings and events; 20. Demonstrate an understanding of organising meetings, events and conferences; 21. Select and apply appropriate methods of communication,and effective monitoring aids; 22. Demonstrate an understanding of the purpose of meetings,and types of meetings; 23. Demonstrate an awareness of the chairperson's role, meeting terminology and the minuting process; 24. Produce a written report to specified criteria
