Outside-In

Passionate about helping people and businesses transform to better ways, with happier lives. Whether that is individuals, teams or companies I apply proven and tested ways from the very best individual and corporate achievers to help you codify your own success, happiness and future. Named one of the 30 most influential Global Customer Service Experts in 2020. An experienced business transformation leader with over 40 years of success in driving and achieving organizational goals in both the private and public sectors in a variety of key 'C' leadership and top-level consulting positions. Recognized across industries including Business Process Management, Enterprise Architecture, Customer Experience and Lean Six Sigma. "Steve is a highly sought-after visionary force in leading global organizations." Founder of the BP Group in 1992, he developed the world's first and premier network for BPM & Customer Experience professionals. Now In 118 countries with 110 K+ members and affiliate offices in 13 countries. An inspirational speaker with Amazon Number One Best-selling books (see http://www.stevetowers.com) Previously worked for Citibank leading restructuring and business process transformation programs both in the US, EMEA, and APAC. An Advisor to global leadership teams and sits on the steering groups of several leading companies. Named as "Top 150 Global CX Thought Leader 2020" Acknowledged as "Global Top 30 Guru in 2020" Recognized as "Global Customer Service Expert in 2019" Awarded the "OPEX Global contributor of the year for 2018" Inducted into the "Enterprise Architect World Hall of Fame in 2011". Received the "Lifetime Achievement Award for contribution to Business" at Gartner's Annual Summit in 2007. Live with Penny, my partner of 40 years and family in the UK and US. If you are lost in the sea of Digital, Customer Experience and Process innovations and changes, ping me. I help you sort it out, make it work, understand and plan for it, and succeed. Got testimonials - excellent ones too. Specialties: Board Advisor Customer Experience Business Process Management Business Transformation Operational Excellence Lean Six Sigma BPM Outside-In CEMMethod(TM) To kickstart your success please call UK +44 7480 140170 or US +1 970 368 54545 visit me at http://www.stevetowers.com