Group sublimation for quality at Albright Wilson, Oldbury, Kevin Starling; the hub run-out team at British Steel Forgings - Garringtons, John Bicheno; working for quality at Severn Trent Water Ltd, Sally Messenger; continuous improvement at Britannia Engineering and Maintenance, Conrad Lashley; enterprising solutions at Land Rover, Anthony Ingold; a new technical process and procedure at Perkins Engines, Peterborough, Richard Teare; benefit enquiries, customer advice and quality improvement, Jackie Brander Brown; quality improvement at Topsides Division, Nick Johns; rolling out a programme of culture change, Andrew Lockwood; Royal Insurance - brainwaves and processes, Brenda McDonnell; weaving the rope of quality at the Slag Reduction Company, Peter Stannack; Wellman International - shaping and sustaining a vision of quality, Haydn Ingram; total quality at Corning Incorporated, Carole Congram; aligning environment and technology with quality at GTE, Roger Hallowell.
