A+ certification study guide, 2/e - preface; Introduction: how to take A+ Exam. Part 1 A+ core examination: installation, configuration, and upgrading; diagnosing and troubleshooting; safety and preventive maintenance; motherboard/processors/memory; printers; portable systems; basic networking; customer satisfaction. Part 2 DOS/Windows examination: function, structure, operation, and file management; memory management; installation, configuration, and upgrading; diagnosing and troubleshooting; networks. appendices: network troubleshooting; network language. A+ certification test yourself practice exams, 2/e - preface. Introduction, Part 1 Core: questions, answers. Part 2 Windows/DOS - questions, answers.Part 3 Practice exams: test yourself - core exam - questions, answers; test yourself -Windows/DOS exam - questions, answers. Glossary.
