MODULE 1; CULTURAL DIVERSITY AND SOCIALISING; Unit 1; Building a relationship; Unit 2; Culture and entertainment; MODULE 2; TELEPHONING; Unit 3; Could I leave a message?; Unit 4; Good to hear from you again!; Unit 5; Unfortunately there's a problem...; MODULE 3; PRESENTATIONS; Unit 6; Planning and getting started; Unit 7; Image, impact and making an impression; Unit 8; The middle of the presentation; Unit 9; The end if near ... this is the end; MODULE 10; Making meetings effective; Unit 11; Sorry to interrupt, but ...; Unit 12; What do you mean by ...?; MODULE 5; NEGOTIATIONS; Unit 13; Know what you want; Unit 14; Getting what you can; Unit 15; Not getting what you don't want.
