The EQ Leader

Chapter 1 Leadership: What Do We Really Know about Leadership? 1 The Leadership Explosion 2 Leadership: What's the Status? 4 Promoting Leaders from Within 5 Yesterday's Leaders 6 Today's Leaders 7 Tomorrow's Leaders 9 Good Leader, Bad Leader 9 Chapter 2 What Have We Learned about Leadership? 13 Defining Leadership 14 Measuring Leadership 15 Political Leaders 16 Understanding the Ideal Political Candidate 16 How Researchers Have Looked at Leadership 20 Chapter 3 Leadership: Why Emotional Intelligence? 25 The Evolution of Intelligences 26 What Is IQ? 28 What Is Emotional Intelligence? 28 How Does the MSCEIT Relate to Leadership? 33 The Self-Report of Emotional Intelligence 35 Other Models 38 Can Self-Reporting Emotional Intelligence Be Valid? 38 Self-Report Emotional Intelligence, IQ, Personality, and Work Performance 39 Chapter 4 Emotional Contagion 43 Spreading Emotions @work 45 Emotional Temperature 46 A Tale of Two Leaders 47 What Does the Research Say about Emotional Contagion? 51 How Does a Leader's Emotional Intelligence Affect Others? 53 PART I THE BUILDING BLOCKS OF EMOTIONAL INTELLIGENCE 55 Chapter 5 Self-Perception: Know Thyself 57 Emotional Self-Awareness: Know Your Feelings 59 Changing Your Perception of Stress 61 Looking at Self-Awareness and Self-Regard 62 How Does Self-Regard Relate to Leadership? 63 Self-Regard and Toxic Leadership 66 Does Leader Self-Perception Relate to Subordinates' Performance? 67 Discovering Your Self-Regard 68 Emotional Self-Regard: What to Do about It 69 Know Thyself--Self-Actualization 70 Gauging Self-Actualization 72 PART II SELF-EXPRESSION AND LEADERSHIP 75 Chapter 6 Self-Expression: Communication through Words and Action 77 Your Emotional Expression 79 What Emotions Motivate Your Staff? 83 How Can You Better Express Yourself? 85 Asserting Yourself 85 How Assertiveness Impacts Leaders across Cultures 87 Becoming More Independent 90 PART III INTERPERSONAL ABILITIES AND LEADERSHIP 95 Chapter 7 Interpersonal: Creating the Bonds of Trust 97 Developing Your Interpersonal Skills 99 The Importance of Influence 100 What Leaders Need to Know about Empathy 104 How Important Is Empathy in a Leader? 107 Empathy and Emerging Leaders 107 Empathy and Gender 109 Empathy around the World 110 Empathy: What Can We Do about It? 111 Social Responsibility and Work 115 What about the Bottom Line? 117 Social Responsibility Internationally 118 Increasing Your Social Responsibility 119 PART IV DECISION MAKING AND LEADERSHIP 123 Chapter 8 Making Better Decisions: Emotionally 125 Trusting Your Instincts 125 Problem Solving 126 The Mood You're In 128 The Mood You Create 129 How Those "Incidental" Emotions Can Affect You 130 The Influence of Positive Emotions 132 The Direct Effects of Emotion 136 What about the Object of the Decision? 137 Making Decisions: Feelings versus Calculations 140 How Subjective Are Our Feelings? 141 Deciding with Feelings or Logic 142 Emotional Decision Making and the Brain 143 Making Strategic Business Decisions 144 Decision Making and Reality Testing: Which Emotions When? 145 Impulse Control and Decision Making 147 PART V STRESS MANAGEMENT AND LEADERSHIP 151 Chapter 9 Stress Management and Leadership 153 Stress Tolerance and Leadership 157 How Can You Better Manage Your Time? 159 The Half-Full Glass 160 PART VI THE FOUR PILLARS OF SUCCESSFUL LEADERSHIP: DEVELOPMENT OF THE MODEL 165 Chapter 10 The Four Pillars of Successful Leadership: Developing the Model 167 Developing the Four-Pillar Model: Theories of Leadership 168 Developing the Four-Pillar Model: Collecting and Analyzing the Data 170 The Four Pillars 174 Emotional Intelligence and Derailers 177 Chapter 11 Pillar I: Developing Authenticity 181 Authenticity 181 Becoming a More Authentic Leader 182 Becoming More Authentic 184 Summary 193 Example of Authentic Leadership 194 Being Real and the Culture of Reality TV 195 Why Is This Relevant to Leadership? 196 Chapter 12 Pillar II: Developing Leader Coaches 199 Coaching 199 What Is a Coaching Leader? 201 Better Conversations 202 Develop Strengths 203 Emotional Skills 204 Example of Coaching Leadership 209 Chapter 13 Pillar III: Developing Insight 213 Insight 213 Discovering Your Purpose 215 Communicating the Purpose 216 What Is an Insightful Leader? 217 Self-Actualization 217 Chapter 14 Pillar IV: Developing Innovation 227 Innovation 227 Examples of Innovative Leaders 229 What Is an Innovative Leader? 231 Self-Actualization 231 Case Example: The MHS Hackathon 238 What Do Participants Produce? 240 Developing the Ideas 242 Chapter 15 What 360s Can Tell Us about Leaders and Potential Leaders 243 How Can We Better Assess High Potentials or Emerging Leaders? 243 How Do Self versus Others Leadership EQ 360 Ratings Compare? Or Do Leaders Overrate Themselves? 248 International Trends in Leadership 254 How the Countries Ranked 257 Emotional Intelligence and the GLOBE Theory 258 Leadership Orientations and Emotional Intelligence 261 Chapter 16 Entrepreneurial Leadership and EQ 265 The EQ Leader: Entrepreneurial CEOs 265 Succeeding in a Small Enterprise: Success Running a Dentist Office 270 What Does It Take to Be an Entrepreneur? 272 Musician Entrepreneurs 274 Chapter 17 Some New Things We're Learning about Leadership 283 This Chapter 283 Neuroscience and Leadership 284 How Do We Manage Change? 287 How Gen Zers Will Impact the Workplace 290 How Does the Servant Leader Model Relate to Emotional Intelligence? 293 Leading from the Top: Effective Boards of Directors 297 What Can We Learn from Unusual Leaders? 302 Using the Four Pillars 306 Investing in Improving Leaders' Emotional Intelligence 306 A Study Increasing Leaders' Emotional Intelligence 308 Emotional Intelligence Training in Organizations 310 Notes 311 Acknowledgments 333 About the Author 335 Index 337