Commercial organisations are increasingly looking at outsourcing and offshoring to help manage costs and improve efficiencies. Elizabeth Sparrow offers a detailed examination of the opportunities and obstacles you are likely to face when considering outsourcing, and includes a country-by-country assessment of offshore services. Other global delivery models are also considered including setting up joint ventures or shared service centres and acquiring overseas companies.
Sprache
Verlagsort
Verlagsgruppe
BCS Learning & Development Limited
Zielgruppe
Illustrationen
Maße
Höhe: 246 mm
Breite: 172 mm
Dicke: 11 mm
Gewicht
ISBN-13
978-1-902505-61-9 (9781902505619)
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Schweitzer Klassifikation
Elizabeth Sparrow is an IT leader and has particular expertise in improving supplier relationships and in working with outsourcing partners. Previous positions include IT Projects Director at the Home Office. Since 1999 Elizabeth has worked as a freelance interim manager and consultant for companies including One 2 One and NatWest Bank Card Services.
1. Introduction
The origins and growth of the offshore market
Business models
Work permits
Responses to the offshore outsourcing trent
2. Advantages and benefits
Cost reduction
Other economic advantages
Quality management
Follow the sun
Access to skills and resources
Greater focus on core business objectives
Productivity and service improvements
Business transformation and new developments
3. Risks and countermeasures
Hidden costs
Cultural differences
Geopolitical instability
Legal issues
Security, confidentiality and data protection
Loss of technical expertise
Loss of flexibility and control
Customer backlash
Negative impact on IT professionals
4. Managing offshore outsourcing projects
Sourcing strategy
Identifying what to source offshore
Objectives
Statement of requirements
Investigating the IT services market
Choosing a service provider
Outsourcing contracts
Transition
Managing performance
5. Country profiles
General information resources
Key to country profiles
6. The future world of global sourcing
Appendix
