A diagnostic, self-paced workbook designed as a practical tool that can be used individually or as part of a training seminar for building more trusting relationships, both interpersonally and within organizations. It explores how a trusting attitude can enhance the quality of life at both levels, thus improving morale and motivation in the workplace. Each section offers background on the principal concepts and research underlying the issues covered: ways of increasing trust, rational behavior, sources of stress, roadblocks to trust, sources of untrustworthy behavior. Also included are exercises aimed at deepening self-awareness and at helping readers relate their own experience to topics discussed. The book features role-playing situations, case histories for discussion and checklists.
Reihe
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Illustrationen
Maße
Höhe: 290 mm
Breite: 220 mm
Gewicht
ISBN-13
978-0-471-01188-0 (9780471011880)
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Schweitzer Klassifikation
TRUST: A PERSONAL AND ORGANIZATIONAL ISSUE; The Grand Paradox: Empowering Ourselves by Accepting Vulnerability; Trust as a Survival Issue; Practical Trust Building: Behaviors that Increase or Lower Trust; PERSONAL TRUSTING: Starting with Self: Our Private World; Trust Development; BUILDING TRUSTING RELATIONSHIPS: Interpersonal Trust Building: Clearing the Deck; Realism; Becoming a More Trusted Person; TRUST MAINTENANCE: A Systems Approach to Keeping Trust; Detecting Interpersonal Problems; Confrontation and Trust Maintenance; Listening and Proving It; SUPERVISOR-SUBORDINATE: THE KEY ORGANIZATIONAL RELATIONSHIP: Motivation in Our Working Relationships; Delegation of Authority: The Ultimate Trust Test; Freedom and Growth at Work; TEAM BUILDING: GROUP TRUST: Team Development; Cooperating Teams; ORGANIZATIONAL PAYOFFS FROM TRUST BUILDING: Problems in Organizational Trust; Power and Trust in the Organization; Summary; Bibliography; Index.
