Over the past 20 years, informal dispute resolution has played an increasingly important role in the way people handle their conflicts. Mediators are said to act as neutral third parties who empower disputants to negotiate their own mutually acceptable agreement. Shailor proposes a definition of empowerment in which communication is the primary social process, the ongoing symbolic interaction which not only reflects reality, but constitutes it. Using this definition, he analyzes the process of empowerment by examining the verbal and nonverbal interactions in three mediation cases, identifying the patterns of communication through which empowerment does or does not occur. Shailor concludes that mediators need to develop a more sophisticated understanding of their interactions with disputants, including an understanding of the ways that mediators can become enmeshed in the disputants' ongoing struggles.
Sprache
Verlagsort
Verlagsgruppe
Bloomsbury Publishing Plc
Zielgruppe
Für höhere Schule und Studium
Maße
Höhe: 240 mm
Breite: 161 mm
Dicke: 14 mm
Gewicht
ISBN-13
978-0-275-94650-0 (9780275946500)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
JONATHAN G. SHAILOR is Assistant Professor of Communication at Ithaca College. Dr. Shailor was first trained as a mediator in 1985, and is a volunteer mediator at the Community Dispute Resolution Center in Ithaca.
Acknowledgments Introduction: Three Faces of Empowerment Brief History of Dispute Mediation in the United States Empowerment and Neutrality: Problematic Virtues in Mediation Practice Conclusion Empowerment: a Communication Perspective Theoretical Perspective: The Language Game of Mediation Method Conclusion Case Study: Peter and Anne Introduction Description and Interpretation of Participant Meanings Explanation: Logics of Interaction Critique: An Assessment of Empowerment Case Study: Roy and Jane Introduction Description and Interpretation of Participant Meanings Explanation: Logics of Interaction Critique: An Assessment of Empowerment Case Study: May and Ally Introduction Description and Interaction of Interpretation of Participant Meanings Explanation: Logics of Interaction Critique: An Assessment of Empowerment Conclusion: A Critique of Empowerment in Dispute Mediation Neutrality and Empowerment Expressive and Utilitarian Individuals Empowerment and the Mediation Model of Conflict Management Implications Appendix A: CMM Interpretation of a Mediation Manual Appendix B: Excerpts from Mediation Techniques (1984) Bibliography
