"Improving Quality and Performance: Concepts, Programmes and Techniques" provides health care managers and quality improvement coordinators with a practical, research based guide to understanding and implementing quality improvement programmes. Rich with insight and examples, this text is divided into two parts. Part 1 addresses the building blocks of improving quality in organizations and features chapters describing quality improvement concepts, programmes, tools and techniques as well as the effects of QI on various team members. Part 2 applies the principles of quality improvement through practical examples and actual cases describing various aspects of programme development and implementation in a wide range of organizations including those that began a total quality commitment several years ago and those that are just beginning the process.
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Höhe: 280 mm
Breite: 216 mm
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ISBN-13
978-0-8016-7003-9 (9780801670039)
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Schweitzer Klassifikation
Part 1 Improving quality and performance - concepts and strategies: improving quality and performance - the concepts; improving quality and performance - the programmes; improving quality and performance - tools and techniques; improving quality and performance - implications for the team facilitator/quality advisor; improving quality and performance - implications for managers; improving quality and performance - implications for staff education and development. Part 2 Improving quality and performance - applications and examples: from QA to QI - people, materials and methods bridge the transition; monitoring skin integrity within a CQI structure; patient identification - a quality imperative; patient satisfaction - a CQI pilot project; cutting the blame rope in the transfer tug-of-war - a QI project team approach; incident reporting within the framework of CQI - data collection or finger pointing?; "if only THEY would" - creating change through a quality initiative; moving from QA to CQI - getting started; creating a quality corporate culture through 100per cent employee involvement; total quality management in an academic teaching hospital - early experiences; planning and implementing total quality management; improving quality and performance - lessons learned.
