With this unique Pocket Guide, SAP provides you with its own IT Infrastructure Library (ITIL) adaptation, extended by SAP-specific processes in the area of Application Management.
The ITIL sets vendor-independent standards for operating IT systems. Each hardware and software vendor must create individual guidelines and recommendations for operating the respective products according to ITIL processes. With this one-of-a-kind guide you learn how to fill the abstract ITIL processes with real "SAP life" and you get recommendations on which SAP tools and services are available to best support you in this effort. The integration processes between the area of IT Service Management and Application Management are also covered in detail.
This is a must-have reference for IT managers responsible for optimizing SAP operations and cost structures.
Highlights include:
- ITIL overview
- SAP Life Cycle Framework
- SAP NetWeaver and SAP Solution Manager
- SAP Application Management processes
- IT Service Management processes
- Integration processes
Reihe
Sprache
Verlagsort
Editions-Typ
Maße
Höhe: 16 cm
Breite: 10.5 cm
ISBN-13
978-1-59229-094-9 (9781592290949)
Schweitzer Klassifikation
Autor*in
Sabine Schöler, SAP employee since 1993, was project leader in several complex SAP implementation and development projects. Today she uses this experience in the department of Service Solution Management for coordination and further development of the SAP service portfolio and the methodologies for SAP solution operations. Since 2006 she is responsible for the ramp-up of several SAP products.
Liane Will has been working in the Active Global Support department at SAP AG since 1998. She gained her experience in the system operation of SAP solutions by supporting customers in solving problems and establishing best practices in system operation. She manages a team that focuses on the implementation and optimization of the application lifecycle management based on SAP Solution Manager. Based on her extensive support experience, she's already the author of a number of books (published by SAP PRESS) on best practices in system administration. Before she joined SAP, Liane developed SAP support tools for databases.
Preface ... 7
1. ITIL ... 9
2. SAP Life Cycle Framework and ITIL ... 11
... 2.1 Motivation ... 13
... 2.2 Capabilities of SAP NetWeaver for Optimizing Operations ... 17
... 2.3 Role of the SAP Solution Manager ... 19
... 2.4 Target Group ... 20
3. Structure of SAP IT Service & Application Management ... 21
... 3.1 SAP Application Management ... 23
... 3.2 IT Service Management ... 57
... 3.3 Integration of SAP Application Management and IT Service Management ... 77
4. Summary ... 89
Index ... 95
