The Deming Route to Quality and Productivity

According to the author of this book, Dr W. Edwards Deming was one of the most influential theorists behind the success of Japanese business after World War II. The author, who was Deming's pupil at the New York University Graduate School of Business, and who is now his assistant there, sets out the 14 basic principles of Deming's approach to management. The principles are especially concerned with productivity, quality control, and competitive marketing.