SAP Solution Manager has quickly become one of the most important and all-encompassing tools needed by clients today. But what can it really do for you? How can it help you with project implementation or operation of the final solution? What is important for users to know, whether they are an administrator or project team member? What functions has SAP expanded in the new 7.1 release, or developed from scratch?
The answers to these and many other questions can be found in this book. The authors discuss every functional area of SAP Solution Manager, explain its features, and use screenshots to illustrate the many aspects of the software. Whether you are interested in implementation and documentation; maintenance and testing; or monitoring, technical operation, and management problems, after reading this book, you will understand what SAP Solution Manager can do for you!
1. All Concepts Explained Concisely
Whether it's the new Monitoring and Alerting Infrastructure, Custom Code Management, or Change Impact Analysis that you are interested in, you can take a look "under the hood" of SAP Solution Manager and understand its concepts.
2. Every Phase, Every Process
Find out how SAP Solution Manager supports you in all project phases-from the creation of the
Business Blueprint, to the continuous optimization of your solution.
3. Tools in Action
Find comprehensive descriptions and screenshots that show the essential functional areas of SAP
Solution Manager in use.
4. Customer Cases
Become inspired for your own project! Ten articles will show you how other customers use the new features included in SAP Solution Manager.
5. New in This Edition
Discover the management of non-SAP software, Monitoring and Alerting, Landscape Management
Database, and much more. This completely revised edition brings you right up to date.
Highlights:
Solution Implementation and Documentation
Test Management
Requests for Change, Quality Gates, and Transport Management
Incident Management and Service Desk
Monitoring, Root Cause Analysis, and Technical Administration
Business Process Monitoring and Job Management
Maintenance and Upgrade Management
Manage In-House Developments
Reihe
Sprache
Verlagsort
Zielgruppe
Editions-Typ
Maße
Höhe: 22.9 cm
Breite: 17.5 cm
ISBN-13
978-1-59229-388-9 (9781592293889)
Schweitzer Klassifikation
Autor*in
Marc Oliver Schäfer studied English and German Literatures and Languages at the University of Tübingen and worked with DaimlerChrysler as a language and intercultural trainer for two years. He joined SAP in 2000 as a product manager for the Customizing Tools development team. In 2005, Marc became part of the Service Solution Management organization as a senior product manager where his responsibilities lie with compliance, Change Request Management and Service Desk topics in SAP Solution Manager. He can be reached at marc.oliver.schaefer@sap.com.
Dr. Matthias Melich studied English Literature at the University of Rochester (New York), and Mathematics and English Philology at the University of Cologne. He also received his Ph.D. in Computer-Based Language Learning at the University of Cologne in 1993. He joined SAP in 1995 as a member of the Common Objects and Modeling team, and a year later joined the Archiving Solutions team. In 1998, Matthias became responsible for Product Management of Customizing Tools. In January 2005, he became part of the Service Solution Management organization where he is Director of the Global SAP Solution Manager Product Management team. He can be reached at matthias.melich@sap.com.
... Foreword from the Chief Operating Officer of SAP AG ... 19
... Foreword by Andreas Oczko Deputy Chairman of DSAG Board Area: Operations/Service & Support ... 21
... Introduction ... 23
1 ... Concept of SAP Solution Manager 7.1 ... 29
... 1.1 ... Effective Implementation of Changes--Projects in SAP Solution Manager ... 30
... 1.2 ... Efficient Operation--Solutions in SAP Solution Manager ... 31
... 1.3 ... Processes in SAP Solution Manager ... 32
... 1.4 ... From SAP-Centered to Solution-Wide Use ... 35
... 1.5 ... Improved User-Friendliness ... 44
... 1.6 ... Extension of Usage Rights Brings Cost Advantages ... 50
2 ... Application Lifecycle Management (ALM) ... 55
... 2.1 ... Phases and Topic Blocks ... 55
... 2.2 ... Implementation of Changes Using Releases (Major Release) ... 60
... 2.3 ... Implementation of Requirements through Maintenance (Minor Release) ... 72
3 ... Effective and Efficient Operation ... 75
... 3.1 ... Operations Control Center ... 76
... 3.2 ... Proactive Monitoring and Working with the Alert Inbox ... 78
... 3.3 ... Technical Administration ... 82
... 3.4 ... Business Process Operations for the Example of "Monitoring the Day-End Closing" ... 83
... 3.5 ... Business Process Operations for the Example of "Automatic Business Exception Management" ... 86
... 3.6 ... Technical Operations for the Example of "Analysis of Complex Technical Problems" ... 87
4 ... Solution Documentation in SAP Solution Manager ... 91
... 4.1 ... Technical Landscape Documentation ... 93
... 4.2 ... Solution Documentation Assistant ... 113
... 4.3 ... Reverse Business Process Documentation ... 122
... 4.4 ... Initial Setup of a Business Blueprint Structure with the Excel Upload Interface ... 124
... 4.5 ... Documentation of the Solution ... 125
... 4.6 ... SAP Solution Manager at Sanofi-Aventis Deutschland GmbH ... 131
5 ... Implementing Solutions ... 137
... 5.1 ... Accelerated and Process-Oriented Implementation by Means of SAP Standard Content ... 138
... 5.2 ... ASAP Implementation Method ... 143
... 5.3 ... Project Administration as the Cornerstone of Project Preparation ... 149
... 5.4 ... Business Blueprint--Conceptual Design for Your Solution ... 157
... 5.5 ... Solution Configuration ... 166
... 5.6 ... Test Management ... 172
... 5.7 ... E-Learning Management--Efficient Knowledge Transfer During Projects ... 173
... 5.8 ... Reporting for Your Implementation Project ... 178
... 5.9 ... SAP Solution Manager at the HARTMANN GROUP ... 186
6 ... Template Management ... 193
... 6.1 ... Application Areas for Templates ... 193
... 6.2 ... Template Management in Detail ... 196
... 6.3 ... Template Management and Lifecycle ... 206
... 6.4 ... Template Management at Procter & Gamble ... 212
7 ... Test Management ... 219
... 7.1 ... Procedure from Test Planning to Test Execution ... 220
... 7.2 ... Options for Test Tools ... 222
... 7.3 ... Business Process Change Analyzer ... 224
... 7.4 ... Test Option 1 ... 237
... 7.5 ... Test Option 2--Testing with the SAP Quality Center by HP ... 253
... 7.6 ... Test Option 3--Integration Using IBM Rational Tools ... 267
... 7.7 ... SAP Solution Manager at Colgate-Palmolive ... 271
8 ... Change Control Management ... 279
... 8.1 ... Quality Gate Management ... 280
... 8.2 ... Change Request Management ... 291
... 8.3 ... Transport Management ... 327
... 8.4 ... Change Diagnosis ... 342
... 8.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 350
9 ... Application Incident Management ... 359
... 9.1 ... Incident and Problem Management ... 359
... 9.2 ... Incident Management with Help Desk Systems from Other Providers ... 389
... 9.3 ... Incident Management for IT Service Providers ... 391
... 9.4 ... Incident Management for Software Partners ... 398
... 9.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 402
... 9.6 ... SAP Solution Manager at itelligence AG ... 410
10 ... Technical Operations ... 417
... 10.1 ... Technical Monitoring ... 421
... 10.2 ... Central Monitoring of SAP NetWeaver Process Integration ... 431
... 10.3 ... End User Experience Monitoring ... 446
... 10.4 ... End-to-End Root Cause Analysis ... 453
... 10.5 ... Technical Administration ... 471
... 10.6 ... Technical Analysis ... 492
... 10.7 ... Data Volume Management (DVM) ... 509
11 ... Business Process Operations ... 529
... 11.1 ... Business Processes and Interface Monitoring ... 530
... 11.2 ... Job Scheduling Management ... 539
... 11.3 ... Data Consistency Management ... 553
... 11.4 ... Business Process Performance ... 561
... 11.5 ... SAP Solution Manager at Bayer MaterialScience ... 570
12 ... Maintaining an SAP Solution Landscape ... 575
... 12.1 ... The Maintenance Optimizer ... 576
... 12.2 ... System Recommendations ... 589
13 ... Support for Upgrade Projects ... 593
... 13.1 ... Upgrade Dependency Analyzer ... 594
... 13.2 ... Project Planning and Project Management Using the Upgrade Roadmap ... 607
... 13.3 ... Custom Development Management Cockpit ... 609
... 13.4 ... Maintenance Optimizer ... 609
... 13.5 ... Test Management ... 610
... 13.6 ... User Training ... 610
... 13.7 ... SAP Upgrade Assessment ... 611
... 13.8 ... SAP GoingLive Functional Upgrade Check ... 611
... 13.9 ... Near Zero Downtime Method ... 612
14 ... SAP Landscape Transformation ... 613
... 14.1 ... The Greenfield Approach ... 616
... 14.2 ... SAP's Approach to SAP Transformations ... 617
... 14.3 ... Phases of Executing a Transformation Project ... 618
... 14.4 ... Transformation Scenarios ... 621
... 14.5 ... Using SAP Landscape Transformation ... 633
... 14.6 ... Additional Services for SAP Landscape Transformation ... 644
... 14.7 ... SAP Solution Manager at SKW Stahl-Metallurgie Holding AG ... 648
15 ... Custom Code Management: Efficient Management of Custom Code ... 653
... 15.1 ... Introduction to Custom Code Management ... 653
... 15.2 ... Custom Code Lifecycle Management--Managing Custom Code ... 658
... 15.3 ... Custom Code Development Management Cockpit ... 670
... 15.4 ... Analyses for Custom Code ... 679
... 15.5 ... Custom Code Lifecycle Management at Procter & Gamble ... 686
... Appendices ... 691
... A ... The Authors ... 691
... B ... The Authors of Customer Experiences ... 711
... Index ... 717
