SPC IN OFFICE

This is a guide to Statistical Process Control (SPC) and its potential for improving the efficiency of administrative processes. It explains how to recognize the limitations of current ways of presenting data and making decisions, and how to interpret and use the main types of control chart used in SPC. There is also guidance on recognizing the implications for management when introducing statistical thinking into an organization, and understanding the relevance of other associated tools and techniques, and how they can support the use of the control chart.