Contents
Acknowledgments XI
Preface XVII
Introduction XIX
Part I: A stronghold
Chapter 1
Burnout matters 3
Burnout as a global phenomenon 3
You can count the costs 4
Nobody is immune to burnout 5
Burnout is an organizational problem 6
The casualties of burnout 7
Managing burnout requires leadership 9
Chapter 2
Why we work - in general and in organizations 11
Wake, work, sleep, and repeat 11
Division of labor and productivity 12
Everyone wants meaningful work 14
Organizations need motivated employees 15
Motivating the masses 17
Chapter 3
Your work environment and well-being 19
The surroundings tell the story 20
A focus on what is positive and effective 21
Key characteristics of the work environment 25
Job demands 25
Job resources 26
Organizational support 27
The dynamic work environment 27
Current realities 28
Span of control 37
Part II: A trench and the oasis
Chapter 4
Burnout - the making of a concept 41
The three dimensions of burnout 41
What burnout is not 43
The causes and consequences of burnout 43
What every leader and manager needs to know 46
So, what next? 46
Chapter 5
Work engagement 47
A most desirable state 47
The causes and consequences of work engagement 49
An essential focus for organizations 51
From an individual focus to your team's work engagement 51
So, what next? 53
Part III: Minding the gap
Chapter 6
Shifting from burnout to engagement 57
The Organization-Job-Personal (OJP) framework 57
Three steps 60
Chapter 7
Step 1 - Assess 63
Bringing it all together 69
Chapter 8
Step 2 - Acknowledge 70
Ideating strategies 70
OJP potential strategies and solutions 75
Bringing it all together 77
Chapter 9
Step 3 - Act 78
Brick by brick, build a plan 78
Assess, acknowledge, act, and repeat 81
Keep the flame burning 84
Bringing it all together 84
Chapter 10
Self-audit, self-care, and self-compassion 85
Support tools 87
Afterword 91
Endnotes 93
Appendix I
The Organization-Job-Personal (OJP) framework 101
Appendix II
Work environment assessment 102
Appendix III
Leader assessment analysis form 103
Appendix IV
Acknowledge - guiding questions table 104
Appendix V
OJP strategy chart 105
Appendix VI
OJP potential strategies and solutions chart 106
Appendix VII
Timeframe 124
Appendix VIII
Fired Up! Action Plan 126
Appendix IX
Self-care BINGO card 127
Appendix X
Create-Your-Own BINGO card 128
Appendix XI
Guiding questions for training and facilitation 129
Appendix XII
Resources 131
List of figures 133
List of tables 135
Further reading 137
About the authors 151
Index 153
