International Logistics and Supply Chain Outsourcing

1 The outsourcing market

Introduction; The global market; Global market drivers

2 Regional logistics markets

Introduction; Europe, the Middle East and Africa (EMEA); The Americas; Asia Pacific (APAC); Summary

3 Outsourcing operations and services

Introduction; Outsourcing operations; Breakdown of broad service types; Value-added services; Summary

4 Major providers

Introduction; The overall 3PL market; Growth of the 3PL market; Global providers; European providers; US providers; Asia Pacific providers; Summary

5 Key drivers

Introduction; Outsourcing context; Business drivers; Logistics drivers and drawbacks; The critical factors of choice; Summary

6 Current issues and influences

Introduction; External issues influencing logistics outsourcing; Internal outsourcing issues; Summary

7 The selection process

Introduction; General approach; Detailed steps; The contract; Summary

8 Outsourcing management

Introduction; Need for management; Managing the relationship; Implementation planning; Why monitor outsourced logistics operations?; Different approaches to cost and performance monitoring; What to measure against?; An operational planning and control system; An approach to monitoring a 3PL; Detailed metrics and KPIs; Influencing factors; Did we get it right?; Summary

9 4PLs and beyond

Introduction; Understanding 4PL; Choosing a 4PL provider; The 4PL perspective; The reality and development of 4PL; The future for outsourcing and 3PLs; Summary