Invaluable for IT professionals who have an ITIL Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the book is the NEW content in ITIL V3 and the material that has changed. The book is closely aligned to the structure of the syllabus and can either be used as a learning aid for self study or as a revision aid within an accredited training course. An ITIL (R) Licensed Product.
Sprache
Verlagsort
Verlagsgruppe
BCS Learning & Development Limited
Zielgruppe
Maße
Höhe: 246 mm
Breite: 172 mm
Dicke: 12 mm
Gewicht
ISBN-13
978-1-906124-20-5 (9781906124205)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Colin Rudd has worked in the IT industry for over 35 years and has been heavily involved in the development of the IT Infrastructure Library (ITIL). He is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board.
1 Overview
2 Service Management As A Practice
3 The Service Lifecycle
4 Generic Concepts And Definitions
5 Service Strategy
6 Service Design
7 Service Transition
8 Service Operation
9 Continual Service Improvement
10 Technology And Architecture
11 Implementation Considerations
12 Complementary Industry Guidance
