Part 1 Systems, computers, organizations and people: systems; system life-cycles; when to use system analysis and design; the system analysis and design project; people in systems analysis and design; information-systems methodologies. Part 2 Systems analysis and modelling: the system specification; fact-finding techniques; systems-description techniques; logical modelling. Part 3 Database design: databases; models; database development; data modelling; entity - relationship modelling; normalization; database design; the relational model; the network model; the hierarchical model; user views and an external schema; database implementation; database software; database organization and storage. Part 4 Human-computer interface design: users; input and outpur procedures; input design; output design; interface and dialogue design; forms and screen design; codes and code design; design and documentation of manual procedures; documentation. Part 5 Implementation of computer systems: planning and preparation; data conversion; education and training; the changeover - going live; security; systems review and evaluation.