For use as a supplement in courses in management and management skills, organizational behavior and development, interpersonal relations, human resource management, human relations, supervision, and group dynamics.
This highly-regarded supplemental text is designed to provide vital training in interpersonal skills that complement the conceptual and research material found in most textbooks. This completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.
Auflage
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Maße
Höhe: 241 mm
Breite: 232 mm
Dicke: 16 mm
Gewicht
ISBN-13
978-0-13-148151-0 (9780131481510)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
1. Skills: An Introduction
2. Self-Awareness
3. Self-Management: Clarifying Values, Setting Goals, and Planning
4. Sending Interpersonal Messages
5. Listening and Reading Non-Verbal Messages
6. Providing Feedback
7. Goal Setting
8. Coaching, Counseling, and Mentoring
9. Empowering People Through Delegating
10. Politicking
11. Persuading: Developing Trust and Influencing Others
12. Leading
13. Managing Change
14. Working in Teams
15. Running Meetings
16. Working with Diverse Others
17. Ethical Decision Making
18. Creative Problem Solving
19. Resolving Conflicts
20. Negotiating
Integrating Exercises
Appendix A. Journals
Appendix B. Email Etiquette
Appendix C. Exercise Guidelines and Materials
