Beyond Total Quality Management

This is a book for both general readers and management which looks at the public and voluntary sector. It explains the jargon, definitions and key concepts behind Total Quality Management, and features case studies from a range of settings - small businesses, charities, theatre groups and service industries. Many employers are introducing quality initiatives. This book looks at what TQM can and cannot do for an organization. An introduction is given to TQM, and advice is given on how it can apply to the reader's own company. The book stresses the need to look "beyond TQM" as it cannot always provide an instant solution to every problem and it is important to look at other alternatives.