Put your customers at the center of your business.
If you read nothing else on marketing, read this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you identify who your customers are, define the right ways to reach them, and ensure they stay loyal to your company.
This book will inspire you to:
Understand what customers really want
Personalize the end-to-end customer journey
Use AI tools to manage your brand
Decide whether psychological targeting is right for your company
Align your sales and marketing teams
Measure the real value of satisfied customers
HBR's 10 Must Reads are definitive collections of classic ideas, practical advice, and essential thinking from the pages of Harvard Business Review. Exploring topics like disruptive innovation, emotional intelligence, and new technology in our ever-evolving world, these books empower any leader to make bold decisions and inspire others.
This Updated and Expanded edition features new, breakthrough articles, additional short-form pieces, and a detailed discussion guide to give you and your team the tools you need for sustained success.
Sprache
Verlagsort
Produkt-Hinweis
Illustrationen
Maße
Höhe: 209 mm
Breite: 139 mm
ISBN-13
979-8-89279-304-9 (9798892793049)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 9 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
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