A Word about Definitions; What Is ODR?; Who, or What, Is the Fourth Party?; Introduction; 1 ODR & Communication; Communication Complexity; The 'So What' for ODR; 2 ODR and the Brain; 3 ODR and Culture; Universal Disclosure Protocol for Mediation - UDPM; 4 ODR, Ethics and Standards; Self-Determination; Competence; Confidentiality/Security; Accessibility; Legal; 5 ODR and Practice; Before Working with Parties; Creating the Toolbox; Intake; Caucus and Dialogue; Document Sharing; Brainstorming; Choosing; Agreement; A Full Toolbox; Preparing Yourself - Text; Preparing Yourself - Audio; Preparing Yourself - Video; Beginning Interaction; Creating the Virtual Space; The Test Session; Co-mediator/Technology Manager; Convening; Managing Dialogue - Moderated Sessions; Managing Dialogue - Gatekeeping Sessions; Brainstorming and Option Generation; Rating, Ranking and Choosing; Drafting and Signing; Isolate Virtual Spaces; Mediators Will Figure It All Out
