Preface 1. The Nature of Change Characteristics of Change 2. Change Theories Organisations as Machines - Change and the Individual - Interaction of Groups and Change - Interrelationships of Change - Knowledge-Based Theories - The Implications for Libraries 3. Strategies Educative Strategies - Power-coercive Strategies - The Contingency Approach - Again 4. Models and Processes Some Options - The Model - The Influences 5. Structures Ramifications of Structures - Characteristics of Organic Structures - Developing Organic Structures - The Information Network 6. Teams The Impact of Teams - Teams and Managers - Teams, Learning and Change - Team Structures, Leadership and Communication 7. Changing Behaviours Old-Fashioned Management - The Emergence of New Ideas - The Nature of Modem Information Services -New Management Behaviour - The Emergence of a New Middle Management - The Role of the Information Professional - User Behaviour 8. Training, Development and Change Training versus Development - Training Theories and Change Management - Contribution of Training and Development to Change Management - Reviewing the Learning Process 9. Motivation Incentive Theories - A. H. Maslow and Others - Hygiene and Motivators - Expectancy Theory - Personal Construct Theory - Motivation and Change Management - Motivation and the Process 10. Conflict and Resistance Causes of Conflict - Cures for Conflict - Some Practical Steps - What Happens When All Else Fails? 11. Epilogue, Bibliography and References, Appendix: The Checklist, Index.
