This practical guide is designed to help organizations identify and diagnose their current effectiveness in respect of ten essentials for business success. The book shows how companies can appraise and improve their performance, customer satisfaction and business results.
Sprache
Verlagsort
Zielgruppe
Illustrationen
Maße
Höhe: 234 mm
Breite: 153 mm
ISBN-13
978-0-7494-1740-6 (9780749417406)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Klassifikation
Customer centred organizations; customer centred leadership; customer centred strategy; management of people; training and development; management of resources; process control and improvement; customer satisfaction; employee satisfaction; community satisfaction; investor satisfaction. Appendix: the European Quality Award.
