Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.
Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws.
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Höhe: 276 mm
Breite: 216 mm
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ISBN-13
978-0-443-11708-4 (9780443117084)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Heather Prendergast has spent more than 25 years in small animal practice.
She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.
Autor*in
Certified Practice Manager, Jornada Veterinary Clinic, Las Cruces, New Mexico, USA
SECTION I Veterinary Practice Team and Development
1. The Heart of Veterinary Medicine
2. The Leadership Team
3. The Veterinary Team and Front Office Procedures
4. Human Resources in the Veterinary Practice
5. Veterinary Ethics and Legal Issues
6. Professional Development
7. Telemedicine
8. Practice Integrated Management Software
9. Medical Records Management
SECTION II Veterinary Operations
10. Appointment Management
11. The Client Experience
12. Marketing
13. Inventory Management
14. Controlled Substances
15. Safety in the Veterinary Practice
16. Finance Management
17. Strategic Planning
