The Outsourcing Handbook

1 Ten common traps of outsourcing The ten common traps How to manage outsourcing engagements successfully 2 The outsourcing life cycle Stages of outsourcing Things to bear in mind 3 Strategic assessment Four elements of strategic assessment Business-value assessment Operational assessment Financial assessment Risk assessment Integrating the four risk elements -- the business case Conclusion and checklist 4 Defining your needs An in-depth look at operational assessment Outsourcing strategies Defining the needs Conclusion and checklist 5 Vendor assessment Types of vendor Response to the RFP and SOW The process of vendor assessment Common errors when choosing vendors Conclusion and checklist 6 Negotiation and contract management Negotiation management Contract management Conclusion and checklist 7 Project initiation and project transition Project initiation Project transition Key considerations Conclusion and checklist 8 Managing the relationship Work administration Communication management Knowledge management Personnel management Financial management Conclusion and checklist 9 Continuing, modifying or terminating the arrangement The argument for continuing Events that call for evaluation Modification or exit strategies Common decision errors The exit strategy Conclusion and checklist 10 Back on the dance floor -- repeating the process Knowledge management Metrics Outsourcing Management Maturity Model (OMMM) Relationship management office (RMO) Conclusion 11 Industry best practices Best practices The future of outsourcing Final comments