It is estimated that as much as 60% of an IT manager''s or system''s administrator''s time is spent on non-technical activities such as obtaining purchase bids for equipment, and this book shows them how to run things smoothly'
Sprache
Verlagsort
Verlagsgruppe
McGraw-Hill Education - Europe
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Illustrationen
Maße
Höhe: 235 mm
Breite: 185 mm
Gewicht
ISBN-13
978-0-07-212051-6 (9780072120516)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Klassifikation
Part 1 Strategies for client service: understanding your clients; strategies for providing client support; designing specialized support systems. Part 2 Your company and technology: corporate approach to IT; company culture. Part 3 IT department management: IT department structure; winning at the hiring game; gauging your employees; employee skill building. Part 4 Obtaining and maintaining equipment: winning at the purchasing game; obtaining technical support; tracking and repair of your systems. Part 5 Special projects and special concerns: security and system integrity; handling projects.
