The politics of change - Wyoming on line, Keith M.Cottam and William L.Stewart; the technology of change - what's involved and how it is accomplished, George S.Machovec; the implementation of change - planning and the RFP process, Marietta A.Plank; the management of change - minimizing the negative impact on staff and patrons, Laverna M.Saunders and Myoung-ja Lee Kwon; the paradox of change - from turnkey system to in-house design, Catherine A. Quinlan; change - putting it all together and making it work, or how we did it good at Boston College, Karin Begg; the vendor's perspective, Ward Shaw and Paul K.Sybrowsky.
