Dedication.
List Exercises.
Case Illustrations.
List of Tables.
List of Figures.
Acknowledgments.
Preface.
1. The (R)evolution of Consultation.
The Evolutionary Context of Consultation.
Consultation Moving from Technique to Paradigm.
Consultation an Operational Definition.
Summary.
2. Integrating the Various Consultant Roles and Functions.
The Many Faces of Consulting.
The Nature of Consultation.
Problem and Goal Definition.
Theory and Assumptions.
Consultant Skills.
Modes of Consultation.
Artificial Dichotomization.
Integrating Perspectives.
Guiding the Consultant Decision.
Summary.
3. The Consultant as Agent for Change.
Consultation-Impacting the System.
Status Quo, Change and Issues of Advocacy.
Reaction and Resistance.
Promoting Innovation.
Summary.
4. Working Through Consultee Resistance.
Diagnosing Resistance.
Recognizing Resistance.
Understanding Sources.
Working with Resistance.
Reducing the Risk of Resistance.
Summary.
5. Consultation: A Unique Form of Relationship.
Consultation as Interpersonal Process.
Consultation as a Helping Relationship.
Consultation: A Relationship Involving Collaboration.
Summary.
6. Communication: A Tool for Effective Consultation.
The Knowledge and Skill Essential to Helping.
The Knowledge and Skill Essential to Collaboration.
Summary.
7. Client Focused Consultation.
Expanding Consultation to Include Direct Client Contact.
Client Diagnoses.
Intervention.
Putting It All Together.
Summary.
8. Consultee Focused Consultation.
The Consultee: A Significant Extrapersonal Variable.
When Knowledge is Needed.
When Skill Development is Needed.
When Objectivity is Lost.
Confrontation: An Essential Intervention.
Summary.
9. System Focused Consultation.
Systems: Open and Closed.
System Diagnoses.
System Intervention.
Summary.
10. Ethical Concerns and Considerations.
Guides not Fixed Directives.
Consultant Issues.
Consultant Cultural Sensitivity.
Relationship Issues.
Process Issues.
Summary.
11. Putting It All Together: An Integrated Approach.
The Stages of the Consultation Process.
Practice.
Summary.
A Concluding Thought.
