Part I Foundations of IT Management: Management in the Information Age. Information Technology's Strategic Importance. Developing the Organization's IT Strategy. Information Technology Planning. Part II Technology, Legislative, and Industry Trends: Technology Trends; Modern Telecommunications Systems; Legislative and Industry Trends. Part III Managing Software Applications: Managing Application Portfolios; Managing Application Development; Acquiring Software Applications; Managing Network Applications. Part IV Superior Practices in Managing Systems: Developing and Managing Customer Expectations; Managing Computing and Data Resources; Managing Network Applications; Managing Networks. Part V Controlling Information Resources: Measuring IT Investments and Their Returns; IT Controls and Asset Protection; Part VI Preparing for IT Advances; People, Organizations, and Management Systems; The Chief Information Officer's Role.
