PrefaceAcknowledgmentsPART I. WRITING1. What is good writing? 2. Developing a good style3. Using examples and comparisons4. Making your page look inviting5. Making your main point easy to find6. Illustrating your ideas7. Getting beyond the period and comma8. Learning common-sense rules9. Making the most of e-mail10. Writing for the Web11. Preparing a resume and cover letter12. Documenting your sourcesPART II. SPEAKING13. What is business speaking? 14. Using good techniques of delivery15. Developing a clear structure16. Designing visual aids17. Giving a presentation using a computer18. Giving a presentation using transparencies19. Rehearsing, setting up the room, and overcoming nervousness20. Preparing an annotated presentationAppendix A: Final Project, "Applying Computer Techniques"Appendix B: Final Project, "Creating reports"Appendix C: Formats for letters and memosAppendix D: Sample papersIndex
