Get your business talking online with this handy guide to VoIP implementation
Your organization has made the decision to go with VoIP. Now it's up to you to implement the system. Well, fear not -here's the crash course you need! Learn how to analyze your system, plan the rollout, monitor and maintain VoIP, work with Session Initiation Protocol (SIP), troubleshoot your system, fax with VoIP, and keep your users happy.
* Understand - how VoIP works and the pros and cons for your organization
* Be prepared - analyze your network, its devices, IP addresses, connections to remote sites, and other issues that affect VoIP implementation
* When it's not a voice - discover the options for touch tones and faxing via VoIP systems
* Line up your tools - compare and evaluate hardware and software options for VoIP
* Activate - draw up a test plan, check out both voice and fax transmission, get a report, and schedule the installation
* Just a SIP - investigate SIP call generation, identify the elements, understand cancelled calls, and re-INVITE calls
* Keep it running - troubleshoot your system, identify call variables, trace the source of a problem, manage trouble tickets, and resolve failures
Open the book and find:
* Clarification of common misconceptions about VoIP
* The anatomy of a VoIP call
* How to manage latency, jitter, and flap
* Why touch tones and faxes pose special challenges
* How to choose a fax option
* What Wireshark is and how to use it
* How to identify the footprint of a problem
* What to expect when your system goes live
Auflage
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Illustrationen
Maße
Höhe: 23.5 cm
Breite: 18.6 cm
Dicke: 2.3 cm
Gewicht
ISBN-13
978-0-470-38543-2 (9780470385432)
Schweitzer Klassifikation
Stephen P. Olejniczak (pronounced O len square root square root 'chek) is the Director of Operations for ATI, and has worked over 16 years in telecommunications. His experience is concentrated on installation, service, billing and support of voice service. The past five years having focused his time on learning all facets of VoIP as the marketplace, technology, and supporting infrastructure has evolved. Stephen didn't start out in life as a techie, only falling prey to the glamour and easy money after failing to find a career enabling him to use his bachelor's degree in Cultural Anthropology. He currently lives in a picturesque beach town in California with his beautiful wife Kayley and a collection of fountain pens.
Introduction.
Part I: VoIP Essentials.
Chapter 1: Reviewing VoIP Basics.
Chapter 2: Signaling with SIP.
Chapter 3: Exploring the Message Body.
Chapter 4: Understanding the Call Plan.
Part II: Assessing Your Network's VoIP Readiness.
Chapter 5: Reviewing Your Network.
Chapter 6: Preparing Your Network for VoIP.
Chapter 7: Providing Confi guration Information.
Chapter 8: Activating VoIP.
Chapter 9: Using Packet Island Software.
Chapter 10: Investigating SIP Call Generation.
Chapter 11: Analyzing Calls with Wireshark.
Part III: Maintaining Your Network and Service.
Chapter 12: Troubleshooting Basics.
Chapter 13: Troubleshooting and Reporting Process.
Chapter 14: Handling VoIP-Specifi c Problems.
Part IV: The Part of Tens.
Chapter 15: Ten Common Misperceptions.
Chapter 16: Ten Great Advantages.
Chapter 17: Ten Common Pitfalls.
Chapter 18: Ten Ways to Get Help.
Glossary.
Index.
