Contents: Robert S. Littlefield: Foreword - Bolanle A. Olaniran/David E. Williams: Introduction - Bolanle A. Olaniran/David E. Williams: The Need for an Anticipatory Perspective in Crisis Communication - Tony Jaques: Issue Management as a Strategic Aspect of Crisis Prevention - Jesper Falkheimer/Mats Heide: Participatory Pre-crisis and Crisis Communication: A Conceptual Approach - Shannon A. Bowen: The Ethical Challenges of Pre-crisis Communication - Robert C. Chandler: Recognizing, Anticipating, and Preventing Ethical Misconduct Disasters - Robert Heath/Judy Sultan: Pre-crisis Management and Communication: Slippery Steps or Solid Footing? - Yan Jin/Augustine Pang/Glen T. Cameron: Pre-Crisis Threat Assessment: A Cognitive Appraisal Approach - Michael J. Palenchar/Karen Freberg: Emergency Management Planning: Risk, Crises, Issues, and Social Media - Luana Sok-Yee Low/Venetia Tzi-Wei Chung/Augustine Pang: Efficacy of Crisis Management Plans: Toward a Revised Synthesis Model in Managing Crises - Shari R. Veil/Clara Mitcham/Timothy L. Sellnow: Lost in Translation: How Emergency Managers Communicate Preparedness with Vulnerable Populations - Bolanle A. Olaniran/David E. Williams: A Multicultural Perspective on Crisis Management: Shell and the Ogoni People of Nigeria - Lan Ni/Jennifer Vardeman-Winter: China: Growing Economy and Growing Crisis Potential - Damion Waymer: Crisis Management and Communication: Pre-crisis Preparation That Is Sensitive to Diverse Populations - David E. Williams/Bolanle A. Olaniran: Racially Oriented Crises: A Unique Challenge to Crisis Preparation - Bolanle A. Olaniran/David E. Williams: Conclusion.
