Contents: S.W. Draper, D.A. Norman, C. Lewis, Introduction. Part I:User Centered System Design.K. Hooper, Architectural Design: An Analogy. L.J. Bannon, Issues in Design: Some Notes. D.A. Norman, Cognitive Engineering. Part II:The Interface Experience.B.K. Laurel, Interface as Mimesis. E.L. Hutchins, J.D. Hollan, D.A. NormanDirect Manipulation Interfaces. A.A. diSessa, Notes on the Future of Programming: Breaking the Utility Barrier. Part III:Users' Understandings.M.S. Riley, User Understanding. C. Lewis, Understanding What's Happening in System Interactions. D. Owen, Naive Theories of Computation. A.A. diSessa, Models of Computation. W. Mark, Knowledge-Based Interface Design. Part IV:User Activities.A. Cypher, The Structure of Users' Activities. Y. Miyata, D.A. Norman, Psychological Issues in Support of Multiple Activities. R. Reichman, Communication Paradigms for a Window System. Part V:Toward a Pragmatics of Human-Machine Communication.W. Buxton, There's More to Interaction Than Meets the Eye: Some Issues in Manual Input. S.W. Draper, Display Managers as the Basis for User-Machine Communication. Part VI:Information Flow.D. Owen, Answers First, Then Questions. C.E. O'Malley, Helping Users Help Themselves. L.J. Bannon, Helping Users Help Each Other. C. Lewis, D.A. Norman, Designing for Error. L.J. Bannon, Computer-Mediated Communication. Part VII:The Context of Computing.J.S. Brown, From Cognitive to Social Ergonomics and Beyond.
