This study offers office trainers and managers guidance on the design and implementation of training programmes that aim to make staff aware of quality issues. Aimed at both commercial and public-sector organizations, it explains how any company can improve its customer service standards.
Reihe
Sprache
Verlagsort
Zielgruppe
Illustrationen
Maße
Höhe: 215 mm
Breite: 169 mm
Gewicht
ISBN-13
978-0-7494-0737-7 (9780749407377)
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Schweitzer Klassifikation
The elements of quality action; creating the climate; creating the structure; strengthening the internal customer chain; quality action teams; quality service skills.
